We were compelled to create this article to educate our customers on how to resolve the offline printer problem.
Troubleshooting Guide for Canon Printer Offline on MAC Individuals express to us that although their printer is linked correctly to their Mac system, However, every time they attempt to print anything, they get an error message stating that the Canon printer is unavailable. Why Canon Printer Offline mac, Paused, Not responding on MACĬanon MB2700 offline Mac but is connectedĬanon MX922 connected to wifi but offline Mac The most frequently asked question is, ‘Why is my Canon down on Mac? How can I correct it?’ Once reattached, please attempt to print.Why is my canon printer offline on mac System? We often get inquiries from Mac users about problems with offline, not responding, unavailable, off-line, disconnected, down, logged off and not working printers. Attach the cassettes to the machine, then press the OK button. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.ĩ. If you were not able to remove the paper out in step 2:Ĩ. Insert the rear cover to the back of the machine. Insert the transport unit cover to the back of the machine.ĥ. Lift up the transport unit cover, then pull it out.Ĥ. If the paper jam still occurs, please follow this procedure:Ģ. All print jobs in the queue are canceled. Close the operation panel slowly, then reload the paper.
Does the piece of paper remain in the right side or the left side space inside the machine?ħ.Does the little piece of paper remain inside the machine?.Does the piece of paper remain under the print head holder?.Check the following and remove the piece of paper if it remains: If the paper is torn, a piece of paper may remain inside the machine. Make sure that all the jammed paper is removed. Keep an angle of the paper about 45 degrees and pull it slowly.Ħ. Pull the paper slowly not to tear it, then pull the paper out diagonally forward in front at a slant. Hold the jammed paper with your hands. If the paper is rolled up, pull it out.ĥ. Please note: If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.Ĥ. When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge. If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper. Make sure that the jammed paper is not under the print head holder. IMPORTANT: Do not touch the clear film or the white belt.ģ. Lift up and open the operation panel until it stops.
Turn off the machine, and unplug the power cord of the machine from the power supply.Ģ. If the issue persists, please follow these steps:ġ. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reload the paper, and press the OK button on the machine. Hold the paper with your hands, then pull the paper out slowly not to tear it.Ģ. If you can see the jammed paper at the paper output slot, remove the paper following the procedure below:ġ. Then, turn ON the printer and command printing again. In such a case, remove any physical objects that prevent the tray from opening and turn OFF the printer. If something is in front of the paper feed tray, the paper feed tray may not open even after you command a print job.